If AI features pause
Sometimes the AI coaching is paused on an account while we review something. Here is what that means and how to reach us.
Very occasionally, the AI-backed features on an account are paused while we review something on our side. If that happens to you, the coaching tools stop for a while and show a short note explaining that they are paused.
Your work and account are safe
A pause only affects the AI coaching. Your writing, your projects, your voices, and your account are untouched — nothing is deleted, changed, or hidden. You can still open, edit, and export everything.
Why it happens
We pause AI features when something about how an account is using them needs a closer look. It is a precaution, not a penalty — often it turns out to be nothing, and we would rather pause briefly and check than get it wrong. You have not lost anything by it.
How to reach us
If your AI features are paused and you would like us to take another look, email support@oghmere.com. A real person reads it, and we will get back to you. Telling us what you were working on helps us sort it out quickly.
What about your own API key?
If you use your own AI provider key (bring-your-own-key), that inference is never affected by a pause — it runs on your key and your account, so it keeps working normally.